Privacy Policy

Last updated: 10.01.2026

This Privacy Policy explains how My Helpful Books (“we”, “us”, “our”) collects and uses personal data when you visit our website, contact us, or use our services, in accordance with the EU General Data Protection Regulation (GDPR).

1. Data controller

My Helpful Books
Georgi Krastev
ul. 4 No. 1a, 4447 Saraya, Bulgaria
Email: support@myhelpfulbooks.com
Phone: +1 978 541 4129

2. What data we collect

A) Data you provide

• Contact/support: name (if provided), email address, message content, and any attachments you send.
• Orders (if applicable): billing details and purchase information necessary to complete a transaction.

B) Data collected automatically

• Technical data: IP address, device/browser information, approximate location (city/country), referring URL, and server log data.
• Usage data: basic interaction data needed for security and performance (e.g., error logs).

3. Purposes and legal bases

• To operate and secure the website (GDPR Art. 6(1)(f) – legitimate interests in providing a secure, functioning site).
• To respond to inquiries and provide support (Art. 6(1)(b) if related to steps before a contract; otherwise Art. 6(1)(f)).
• To deliver purchases and manage payments (if applicable) (Art. 6(1)(b)).
• To comply with legal obligations (Art. 6(1)(c)) such as accounting/tax rules if selling.
• Marketing emails (only if used) (typically Art. 6(1)(a) consent, unless another lawful basis applies under local law).

4. Who we share data with

We may share personal data with service providers (“processors”) who help us operate the Service, such as:

• Website hosting and website platform providers (e.g., our site builder/hosting stack).
• Email providers used for support communications.
• Payment processors (if you make a purchase) such as card processors and PayPal-type services.
• Professional advisors where necessary (accounting/legal).

We require processors to protect personal data and use it only for our instructions.

5. International transfers

Some providers may process data outside the European Economic Area (EEA). Where this occurs, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses, as applicable.

6. Data retention

• Support emails: typically kept as long as needed to resolve the matter and for reasonable recordkeeping.
• Server/security logs: kept for a limited period necessary for security and troubleshooting.
• Purchase records (if applicable): retained as required by accounting/tax law.

7. Your rights

Subject to conditions and exceptions under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data (“right to be forgotten”)
• Restrict processing
• Data portability (where applicable)
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)

To exercise rights, contact us at support@myhelpfulbooks.com.

8. Complaints

You also have the right to lodge a complaint with a supervisory authority. In Bulgaria, this is the Commission for Personal Data Protection (CPDP).

9. Security

We use reasonable technical and organizational measures to protect personal data. However, no method of transmission over the internet is 100% secure.

10. Children

The Service is not intended for children, and we do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates when it was last revised.